Software Maintenance & Technical Support Services is built for teams that need measurable outcomes, clear communication, and delivery that survives real production use. Software is never truly "done." It needs updates, patches, performance tuning, and new features as your business evolves. Udayra provides structured, responsive maintenance plans so your product stays healthy and your team stays focused.
A typical engagement includes Basic Maintenance, Growth Support, and Dedicated Support with a delivery model focused on P1Critical Outage and P2Major Bug. You also get Monthly reporting & dashboards, Dedicated support Slack channel, and Guaranteed SLA response times, so your team can scale with confidence after launch.
Monthly security patches, dependency updates, uptime monitoring, and bug fixes under 4 hours. Ideal for stable applications with low change frequency.
Everything in Basic plus 20 hours/month of development time for small features, UI changes, and integrations. Dedicated Slack channel included.
A retainer team embedded in your workflowhandling all technical operations, feature development, and incidents with guaranteed SLAs.
Critical issues cause revenue loss. Our emergency response plan guarantees acknowledgment within 1 hour and a fix within 4 hours for P1 incidents.
Regular dependency audits, CVE patches, and penetration testing on a quarterly basis.
Real-time uptime monitoring, Core Web Vitals tracking, and monthly performance reports.
All bugs reported through our ticketing system are triaged, prioritized, and resolved within agreed SLAs.
Small-to-medium feature work scoped and executed within your monthly retainer hours.
Acknowledgment in 1 hour. Resolution or workaround in 4 hours. 24/7 coverage.
Acknowledgment in 4 hours. Resolution in 24 hours.
Triaged within 1 business day. Resolved in the next sprint.
Scoped and scheduled in the following monthly planning cycle.
Each engagement is scoped to your goals, but most projects include Basic Maintenance, Growth Support, Dedicated Support, and Emergency Response. We tailor deliverables to your product stage, team capacity, and business priorities.
Project timelines depend on complexity, integrations, and existing systems. Most engagements start with discovery and scoped planning, followed by iterative delivery milestones so you can review progress and ship value early.
Our stack is chosen based on your context, and commonly includes Security Updates, Performance Monitoring, Bug Fixes, and Feature Development. We prioritize maintainability, performance, and long-term ownership by your internal team.
We follow a delivery process centered on P1 Critical Outage, P2 Major Bug, and P3 Minor Bug and back it with Monthly reporting & dashboards, Dedicated support Slack channel, and Guaranteed SLA response times. You receive clear documentation, production-ready handover, and ongoing support options after launch.