Our Services

Software Maintenance & Technical Support Services

We don't just build itwe keep it running.

Software is never truly "done." It needs updates, patches, performance tuning, and new features as your business evolves. Udayra provides structured, responsive maintenance plans so your product stays healthy and your team stays focused.

Get a Support Plan ← All Services

What's Included

Support Plans

Basic Maintenance

Monthly security patches, dependency updates, uptime monitoring, and bug fixes under 4 hours. Ideal for stable applications with low change frequency.

Growth Support

Everything in Basic plus 20 hours/month of development time for small features, UI changes, and integrations. Dedicated Slack channel included.

Dedicated Support

A retainer team embedded in your workflowhandling all technical operations, feature development, and incidents with guaranteed SLAs.

Emergency Response

Critical issues cause revenue loss. Our emergency response plan guarantees acknowledgment within 1 hour and a fix within 4 hours for P1 incidents.

Technology

What Is Covered

Security Updates

Regular dependency audits, CVE patches, and penetration testing on a quarterly basis.

Performance Monitoring

Real-time uptime monitoring, Core Web Vitals tracking, and monthly performance reports.

Bug Fixes

All bugs reported through our ticketing system are triaged, prioritized, and resolved within agreed SLAs.

Feature Development

Small-to-medium feature work scoped and executed within your monthly retainer hours.

Our Approach

Our SLA Commitments

P1Critical Outage

Acknowledgment in 1 hour. Resolution or workaround in 4 hours. 24/7 coverage.

P2Major Bug

Acknowledgment in 4 hours. Resolution in 24 hours.

P3Minor Bug

Triaged within 1 business day. Resolved in the next sprint.

P4Enhancement

Scoped and scheduled in the following monthly planning cycle.

What You Get

Every engagement includes

Monthly reporting & dashboards

Dedicated support Slack channel

Guaranteed SLA response times

No surprise costsfixed retainer

Ready to get started with Maintenance & Support?

Let's talk about your project. We'll listen, assess, and give you an honest recommendationno sales pitch.

Get a Support Plan Email Us Directly

Explore More

Other Services We Offer

AI & ML

Predictive models, recommendation engines, computer vision, NLP, and custom ML pipelines that drive measurable business outcomes.

Generative AI

RAG pipelines, AI assistants, document intelligence, and LLM integrations built for real-world production use cases.

Web Apps

Full-stack web applications — SaaS platforms, internal tools, portals, and dashboards — built with modern frameworks and production-grade architecture.

Mobile Apps

Native iOS, native Android, and cross-platform mobile appsengineered for performance, built for real users.

Data & BI

Data pipelines, warehouses, dashboards, and BI tools that give your team real visibility into what's actually happening.

QA & Testing

Manual testing, automated test suites, performance testing, and QA process setup for teams that care about quality.

Custom Software

Web apps, mobile apps, and enterprise systemsbuilt from scratch to fit your exact requirements.

Cloud & DevOps

Architecture, migration, CI/CD pipelines, and managed cloud infrastructure on AWS, Azure, and GCP.

UI/UX Design

Beautiful, user-tested interfaces that convert visitors into customers and frustration into flow.

IT Outsourcing

Extend your team with senior developers, QA engineers, and project managerson your timezone, at your pace.

API & Integration

Connect your tools, platforms, and third-party services with reliable, well-documented API solutions.

Blockchain

Smart contracts, DeFi protocols, NFT platforms, and private blockchain networks engineered for security and production reliability.

ChatGPT Ads

We help businesses run ads on ChatGPT, get cited in AI-generated answers, and build visibility across every AI search engine — the next frontier of digital marketing.

AI Agents

We build autonomous AI agents that research, decide, and act on your behalf — automating complex multi-step workflows that previously required a human.

Vibe Coding

We deliver software projects using vibe coding and AI-assisted development workflows — combining Cursor, Claude, and GitHub Copilot with senior engineering judgement to ship production code dramatically faster.

MCP Integration

We build custom MCP servers and integrations that connect your internal systems, databases, and APIs to Claude, GPT, Gemini, and any MCP-compatible AI model.

AI Search / GEO

We optimise your brand to appear in ChatGPT, Perplexity, Gemini, and Copilot answers — the new search channels where your next customers are already looking.

Voice AI

We build AI voice agents and conversational AI systems using ElevenLabs, Vapi, and Retell.ai — automating inbound calls, outbound outreach, and real-time voice interactions.

AI Memory

We build persistent AI memory and personalisation engines that make your product learn from every user interaction — delivering experiences that feel genuinely personal at scale.

Prompt Engineering

We audit, redesign, and optimise the prompts and AI system architecture powering your product — dramatically improving output quality, consistency, and cost efficiency.